Shipping – FAQ
How do you send my orders?
1. Orders to Australian Addresses:
All orders are usually delivered by Australia Post. On the odd occasion we may use courier.
2. Order to addresses outside Australia:
All orders are sent through Australia Post. All import regulations, customs, duties etc. will be the responsibility of the buyer.
When will my order be shipped?
We aim to ship within 2-5 business days of confirmed payment, if the items are in stock. Special “made-to-order” or custom items may take up to 10 business days but are usually shipped earlier. We will notify you of any changes.
When will my order arrive?
1. Orders to Australian Addresses:
Orders are expected to arrive between 2-4 business days after shipping depending on address, choice of delivery etc.
2. Orders to non-Australian addresses
Orders are expected to arrive between 2 and 7 weeks, after shipping depending on country, address, choice of delivery.
Please check the import regulations and appropriate duties taxes and any other fees that are applicable in your state and country. Customs and import costs are paid by the buyer.
Please be aware that we have no control over the delivery process after it leaves our premises. We will notify you by email once, the order has been shipped.
What if I am not home to accept my delivery?
1. Australia Post delivery:
Australia Post will deliver to an address and usually require a signature. If you are not there, they usually leave a card that allows you to pick it up from the local Post Office.
2. Courier Delivery:
Couriers will deliver to an address and usually require a signature. If you are not home, they may leave a calling card to arrange the delivery.
Please Note: If you know that you are not at home, please provide alternate address for delivery.
Can you deliver to my PO BOX address?
Any items that are delivered by Australia Post can be delivered to a PO Box.
Courier deliveries can only be delivered to a physical address (home address, work address, or other address)
How do I track the status of my order?
Once your items have shipped out you will get an email notification and a tracking number attached to it. This tracking number will be linked to the carrier tracking website and if you click on it, it will allow you to track the status of your order. In some cases tracking updates could take 24-48 hours to update accurately.
Australia Post: phone: 13 13 18
Can I pick up my order?
Unfortunately, we don’t normally allow pick-ups for any of our products however; in some cases, we may be able to arrange a different transport method for special orders. Contact us by email for more information:
What are normal delivery hours?
Orders will be arriving during normal business hours Mondays to Fridays, except public holidays. Please refer to the section above regarding not being home to accept delivery if this poses an issue.
How can I view the status of my order?
At any time, you can log into your account through our website to view the status of each item, the expected ship time of each item and make changes like, address change, returns, cancellations etc.
We use new and recycle packing material.
We value your business and strive to develop appropriate procedures to reduce the risks to any purchased items. However, the following guidelines will help you understand how we have successfully dealt with such matters.
Change of mind- you are responsible for returned postage. We will refund you on item only.
Please email us from the contacts page and we will send you the return address.
Damaged or not as described – A total refund will be issued only if the item you receive is significantly different to the item description.
Defective items must be returned to Aussiepens “n” Things (PO Box 1738, Noosaville BC 4566, Australia) with in 30 days days of the purchase to be eligible for a replacement or refund if item cannot be replaced.
All items must be received back in their original condition to receive exchange or refund.
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.